The First Apple Tech Support Call Ever
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Stan Veit
—first editor Computer Shopper—has a fascinating first-person account on the very early years of Apple, starting with what may be the very first Apple tech support call ever, answered by Steve Jobs himself.“See! It works,” Dave told me.”What does it do?” I asked.
“Nothing! It needs a keyboard. I’ll get one,” Dave told me.
Dave came back with one of our SWTPC keyboards and wired it in after studying the schematic.
“Don’t work,” he told me. “Better call ‘em.”
So I called the number listed in the paperwork and asked for Steve.
“Which one?” the young man at the other end asked.
“The fast talker,” I told him.
“Oh, Steve Jobs. Wait a minute.”
Steve came on the line, and I told him the keyboard didn’t work.
“What kind of keyboard did you use? Southwest? Nah, they won’t work. I’ll send a good one and some software tomorrow.”
“Wait.” I told him I didn’t need it FedExed next day, I could wait. But too late, he was gone.
http://digg.com/apple/Hi_Steve_Jobs_Here_The_First_Apple_Tech_Support_Call_Ever#
